This page sets out how mandali4d handles its legal obligations to you — covering policy scope, your account rights, data handling and how to contact us with a legal question. Availability of our services depends on local law and is accessible only where local regulations permit.
Policy scope: Indonesia-eligible regions
Account rights: review, correct, request
Contact: legal queries via support channels
Data handling: retention and security practices
POLICY POSTURE
How mandali4d Applies This Policy
Our legal policy applies to every interaction you have with this platform — from creating your account to completing a transaction using DANA, OVO or GoPay. We hold and process only the data needed to operate your account securely. Where local law in Indonesia governs how we store or share information, we follow that framework. Access to games, wallet functions and account features is conditional on your region being an eligible one under applicable local regulations. We do not apply this policy to third-party services linked from the platform; those carry their own terms. If a conflict arises between a general platform term and a specific product-level condition, the specific condition applies. Changes to this policy are posted on this page; the version active on the date you took an action is the one that applies to that action. If you have a payment-related query that intersects with legal rights — for example, a disputed DANA or OVO transaction — the process starts at our support channel, not a separate legal form. We keep this page current so you always have the accurate version in one place.
DANA
Transactions processed via DANA fall within our standard account policy. A disputed DANA transaction should first be raised through the support channel in your account dashboard.
OVO
OVO wallet activity on your account is recorded in your transaction history. You can review any OVO entry there and flag a discrepancy directly to our support team.
GoPay
GoPay payments linked to your account are treated as account-wallet activity under this policy. Queries about a specific GoPay entry follow the same support path as any other transaction.
SCOPE BOUNDARIES
What This Policy Covers and What It Does Not
Understanding where our policy starts and stops helps you know exactly who to contact and what rights apply in each situation. Four distinct areas shape the scope: your account access, transactions, content on this site and third-party services. Each carries a different responsibility boundary.
Account Access
Account creation, login, identity verification and session management fall fully within this policy. Any question about access — including a locked account or a login issue — is addressed through the steps shown in your account dashboard.
Transactions
Wallet activity processed through DANA, OVO or GoPay is covered by this policy at the platform level. The payment provider's own terms govern what happens within their network once a transaction leaves our system.
Site Content
Game content, odds data, table results and promotional copy published on this site are covered by our content terms. Studio titles from Pragmatic Play, PG Soft, CQ9 and others are governed by the studios' own content licences.
Third-Party Services
External links, partner tools or embedded widgets not operated by us fall outside this policy's scope. We recommend reviewing the terms of any third-party service independently before using it.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
Your rights under this policy are practical, not abstract. You can review transaction records directly from your account dashboard — every DANA, OVO and GoPay entry is logged there with a date and amount. If any account detail is incorrect — a name, email address or phone number — the correction path is inside account settings; follow the fields and verification instructions shown on screen. For a policy question that the dashboard cannot resolve, our support channel handles legal queries during the hours shown on the support page. If you want to request that we review how your data is handled, that request goes through the same support channel with a clear subject line so the right team sees it. We aim to acknowledge a data-handling request within a reasonable period; the actual timeline depends on the nature of the request and any verification we need to complete first.
Review Records
Your full transaction history — including every DANA, OVO and GoPay entry — is visible in your account dashboard after login. No separate request is needed to access your own records.
Correct Account Details
Name, contact details or wallet identifiers linked to your account can be updated in account settings. Follow the on-screen fields and any verification step shown there.
Raise a Policy Question
For anything not resolved by the dashboard, contact support with a clear description of your question. The support channel handles legal and policy queries alongside standard account help.
Request a Data Review
To ask how your information is held or to request a change, send the request via support with 'data query' in the subject. We will confirm receipt and outline the next step.
LEGAL CONTACT PATHS
How to Reach Us on a Legal or Policy Matter
If your question relates to a policy clause, a data-handling concern or a transaction dispute involving DANA, OVO or GoPay, the three contact paths below connect you to the right team. Choose the channel that suits the urgency of your query — live chat for time-sensitive account matters, email for detailed written questions, and the help centre for documented answers to common policy questions.
Live Chat Support
Open the chat icon from any page while logged in. Describe your legal or policy question clearly so the team can route it to the right person without back-and-forth.
Email for Policy Queries
For written records of a policy dispute or data request, use the email address shown in your account help section. Include your account reference and a clear subject line.
Help Centre Articles
The help centre holds documented answers to the most common policy and account-rights questions. Check there first — the answer you need may already be written out in full.
DATA AND SECURITY PRACTICES
How We Handle Data, Cookies and Account Security
Account security and data handling are not background features — they are the conditions under which you can use your wallet confidently. Knowing what we do with your information, and how to request changes, puts you in control of your account relationship with us.
Data Retention
We retain account data and transaction records for the period required by applicable regulations in eligible regions. When a retention period ends, data is removed from active systems following our standard deletion process.
Cookies and Session Data
We use cookies to keep your session active, remember account preferences and measure site performance. Cookie settings can be adjusted through your browser; disabling certain cookies may affect how account features load.
Account Security Practices
Login credentials are stored using a one-way hashing process. We do not store plain-text passwords. Any suspicious account activity should be reported immediately via live chat so the team can act on it quickly.
Requesting Changes
To request a correction to data we hold, or to ask which data is associated with your account, contact support with a clear subject. We confirm receipt and outline the verification steps needed before any change is made.
POLICY FAQ
Common Questions About This Policy
The questions below cover the situations that come up most often when you want to understand your rights, check what data we hold, or resolve a transaction concern tied to this policy.
Does this policy apply to my DANA and OVO transactions?
Yes. Any wallet activity processed through DANA, OVO or GoPay at the platform level falls within this policy. The payment provider's own network terms apply to what happens inside their system, but your account-level transaction record and any dispute you raise with us are covered here.
How do I find my transaction records under this policy?
Your full transaction history is in your account dashboard after login. Every deposit and withdrawal entry — including the date, amount and payment method — is listed there. No separate data request is needed to see your own records; they are always accessible from the dashboard.
What happens if my account details are incorrect?
Open account settings and follow the fields shown to update your name, contact details or linked wallet identifier. The on-screen steps include a verification requirement before any change is saved. If you cannot complete the update from settings, contact support and they will walk you through the process.
Who do I contact for a legal or data-handling query?
Use the live chat for time-sensitive questions or the email address in your account help section for written, documented queries. Include your account reference and a short subject description so the right team receives it without delay. The help centre also holds written answers to the most common policy questions.
Does this policy apply equally in all regions of Indonesia?
Access to platform features and the scope of this policy depend on local law. Availability is confirmed only for eligible regions where local regulations permit. If you are unsure whether your region qualifies, the eligibility information is shown during the account registration step.
How will I know if this policy changes?
Updates are posted on this page. The version that was active on the date you performed an action — such as completing a transaction or accepting a condition — is the version that applies to that specific action. We recommend checking this page periodically so you are always reading the current text.
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